In my last entry, I discussed the benefits of using technical support and the importance of handling issues promptly to maintain user support and morale. So now that you are calling support, allow me to address a few key things you can do, as the user, to expedite any support call regardless of the issue. At IQMS, we consider each support call as an opportunity to partner with our customer and identify the best possible solution to the challenge at hand. Where the issue and outcome are dynamic, the means by which we get to each solution are often the same. The key to resolving any support issue is information. Likewise, the lack of information, or worse yet, wrong information can be the bottleneck of even the most basic support call.