Teaching Old Manufacturing Dogs New ERP Tricks
Posted by Shannon Holloway on Tue, Jul 13, 2010 @ 12:37 PM
There is an ocean of theories out there swimming around the topic of adult learning. Most are centered on the idea that adults learn differently because they come equipped with life experiences that children do not have. Where sometimes pre-conceived ideas and theories can make learning new things more difficult, if used correctly, real life experience can immensely enhance and accelerate the learning process. You CAN teach an old dog new tricks!
When training ERP software users, you don't often find yourself in a room full of children. Therefore, it's not important, in my situation, to understand the differences. What is important is knowing what works and what doesn't work when teaching adults; and during my career I have made plenty of observations on just this topic. Of course, everyone learns a little differently than the guy next to them. From a trainer's standpoint, this is why it is important to incorporate several different learning styles into a class. At IQMS, we ensure that class participants have the opportunity to hear, see, read, and do whenever possible. We also believe in repetition. Whether it be internal students going through our extensive employee 90-day training program or customers attending one of our training classes, the more times and the more ways we can present a topic, the more likely they are to retain the information. We also try to make use of the student's life experience and life situation whenever possible. When preparing to teach an implementation class for new customers, our trainers spend time learning about each customer's business; which allows the trainer to relate the class topics to processes the student is already familiar with. Many of our training classes are taught using the customer's data, which greatly accelerates learning because students are dealing with the part numbers they already know or the chart of accounts that they work with every day.
When attending a class of any kind, there are also several things the student can do to ensure maximum knowledge retention. First, do some research. Ask questions of the organization providing the training. Will the class be hands-on? Will you have the opportunity to "do" what you are being taught or only observe? Ask if there is any pre-class reading or labs you can do now, to better prepare for the class.
Second, prepare ahead of time. Review the class agenda and any pre-requisites as soon as possible before the class. This will ensure that your expectations and the class content are in line (so reviewing it in your hotel room the morning of the class is going to be too late). Do some reading and get hands-on experience before you head to class. When it comes to software training, at least get in to the system and move around, become familiar with basic navigation.
During class, give learning your undivided attention. Make use of all the tools available in the classroom, including the trainer. Ask questions! Even if you think that you are the only one with the question, ask it anyway. When a topic seems easy and you feel like you understand completely, fight the urge to skip the lab or pass over the exercise. You won't know that you have it, until you try to do it yourself; and what a better time to find out than when you have the trainer there to help.
We have a funny saying around here that is, "Training is over, now the learning begins!". While you may have gained a mass amount of knowledge in class, the true test of learning comes when you start to apply that knowledge. The key to applying what you learned in class, is to do it quickly. The more you do while the knowledge is fresh in your mind, the greater the benefit of class will be to you and your organization.