When investing in an ERP software package, you are typically responsible for two charges: the initial software purchase and ongoing maintenance fees. Whether you pay annually or on a month-by-month basis, maintenance costs are traditionally a percentage of your total software purchase. Unfortunately, what you get in return for your payment varies greatly from ERP vendor to ERP vendor.
IQMS Blog for Manufacturing ERP Expertise
I am sure that anyone reading this right now has heard that Windows XP has come to the end of the road. Microsoft is putting its longest running consumer version of Windows out to pasture after 12 years of service. With all the news out on the Internet, one would think that the world is ending come April 8th. So what does the end of support really mean for the user who is still using Windows XP on April 9th? There are two major issues that need to be considered with the end of support of Windows XP. Both need to be understood within the context of usage of the operating system (OS) in each situation.
In my last entry, I discussed the benefits of using technical support and the importance of handling issues promptly to maintain user support and morale. So now that you are calling support, allow me to address a few key things you can do, as the user, to expedite any support call regardless of the issue. At IQMS, we consider each support call as an opportunity to partner with our customer and identify the best possible solution to the challenge at hand. Where the issue and outcome are dynamic, the means by which we get to each solution are often the same. The key to resolving any support issue is information. Likewise, the lack of information, or worse yet, wrong information can be the bottleneck of even the most basic support call.
Today we continue our latest blog series offering a peek into the daily lives of IQMS’ directors. From human resources to testing and training to development, meet the key department leaders who are molding our company’s future and continually advancing the EnterpriseIQ ERP and MES software.
A group of my friends get together once or twice a year to split wood. I live in a "many hands make light work" community, and as a bonus at the end, I get to go home with a pallet of wood. I've observed that, like a lot of day-to-day activities, you can liken splitting wood to repetitive manufacturing.
Have you ever used something for years and then one day, out of the blue, you see someone do something with it that you didn't know was possible? You don't know whether to feel silly that you never figured it out or elated that you now know. It's not usually a major feature in the overall scheme of things, but it still would have been nice to know.
When it comes to successful manufacturing ERP implementations, people and processes matter most. Without management buy-in and the adoption and usage of the new software across the entire organization, implementations cannot be sustained and will not deliver the best results. When you consider factors of ERP implementation success, long-term organizational change management ranks among the most important components.
At IQMS, we believe change is good. On that note, we are excited to introduce our shiny new website! Besides the obvious design overhaul, one of the largest improvements we made is a better reflection of the variety of manufacturing industries that IQMS serves. From automotive to stamping and molding to machining, IQMS assists nearly every manufacturing process at a global level.
Problems are often masked with symptoms that lead us away from the root cause. I recently had an experience I would like to share with you that sheds some light on this concept and it involved one of our RealTime Production Monitoring devices and its connection to the Local Area Network (LAN).
In my last entry, I discussed the benefits of using technical support and the importance of handling issues promptly to maintain user support and morale. So now that you are calling support, allow me to address a few key things you can do, as the user, to expedite any support call regardless of the issue.