In my last entry, I discussed the benefits of using technical support and the importance of handling issues promptly to maintain user support and morale. So now that you are calling support, allow me to address a few key things you can do, as the user, to expedite any support call regardless of the issue. At IQMS, we consider each support call as an opportunity to partner with our customer and identify the best possible solution to the challenge at hand. Where the issue and outcome are dynamic, the means by which we get to each solution are often the same. The key to resolving any support issue is information. Likewise, the lack of information, or worse yet, wrong information can be the bottleneck of even the most basic support call.
IQMS Blog for Manufacturing ERP Expertise
Recently, there has been some debate about changes in the way our brains process information, due to the ease with which we use search engines such as Google. The debate is interesting in itself, since it brings up historical comparisons such as the written word versus the spoken word. Changes in technology inevitably bring about changes in the way we process information, largely to our operational benefit. For example: