Considering a new ERP system? Beware of the hidden costs that can break the bank.
The true price of a manufacturing ERP system is not the initial cost you pay for the software, but the intangible items concealed behind the costs, including:
- Service – Extra fees for implementation, and consulting can send an ERP project spiraling out of control
- Support – Maintenance fees may not include product updates, unlimited live phone support? These hidden fees add up quickly.
- Quality – The costs of third party integration can affect data quality and integrity. Can you afford the risk?
- Loyalty – Does the vendor have a strong customer retention rate? You don't want to have to go through another ERP search process again another five years.